Answers about ordering, delivery, returns and finding your fit.
Standard delivery is R100 and Express delivery is R180. Free Standard delivery applies on orders of R750 or more; select an offered option at checkout.
Orders of R750 or more qualify for free Standard delivery. Express delivery is not included in this offer.
Delivery time depends on your destination and delivery option. See our Shipping Policy for the current processing and delivery estimates; contact us with your order number for an update.
Choose Express delivery at checkout when it is offered for your address. The rate is R180; see our Shipping Policy for the current estimates.
Contact us with your order number for an update. Use WhatsApp, email or phone from our Contact page.
Yes. Collect from 30 Crompton Street, Pinetown 3610. Your order will be ready within 24 hours after payment is confirmed. Please wait for your ready-for-collection notification before visiting during collection hours.
Our published shipping policy covers addresses in South Africa. Check the options offered for your address at checkout.
Contact us with your order number so we can help with the next step. Our Shipping Policy explains the process and any applicable redelivery costs.
The published returns policy allows you to notify us within 14 days of delivery and return the item promptly afterwards. Read the policy for the full terms and exceptions.
For a change-of-mind return, you pay the direct return cost. Faulty or misdescribed items use the no-cost return route described in the policy.
Contact us with your order number and a description of the problem. The policy explains the no-cost return and remedy options; include photos if you can.
The policy allows you to request a size or colour exchange within 14 days, subject to availability. Exchange shipping is paid by the customer and quoted before the replacement is sent.
Refund timing depends on the reason for the return and your payment provider. Read the relevant section of our Returns Policy or contact us with your order number for an update.
Refunds are returned to the original payment method under the policy. Your payment provider may take additional time to show the refund.
Contact us by email, phone or WhatsApp with your order number. Use the Returns Policy for the process and return address.
Ask us about sizing for the specific item and the size you are considering. Use the sizing link on the product page; verified measurements are not available for every garment.
Ask us about the specific item before deciding. Fit varies by garment, so we do not give a blanket size-up or size-down recommendation.
Ask us to confirm the sizing system and fit for the specific pair before ordering. Do not assume that a numbered size is UK or EU without checking.
Free size is the size option listed for that item, not a guarantee that it fits everyone. Ask us about the item’s measurements before choosing.
Sizes and availability vary by style. Check the size options on the product you want rather than relying on a site-wide size-range promise.
The payment methods available for your order are shown at checkout. Contact us before ordering if you need help with a particular payment method.
Check the payment options offered for your order at checkout. Do not rely on an instalment option unless it is displayed there.
Contact us with your order number and the change you would like to request. We cannot promise that a change is possible before the order has been checked.
Contact us with your order number and say that you want to cancel. Read the Returns Policy for cancellation rights, timing and the relevant process.
Use the account icon to sign in. Customer accounts use a one-time email code rather than a store password; Shop sign-in is also available.
Favourites lets you save items for later. Saving an item does not reserve stock or place an order.
Follow the care instructions supplied with your specific item. If they are missing or unclear, contact us with the product name before washing.
Check the care instructions for the specific item before machine-washing it. If you are unsure, ask us about the product rather than choosing a washing method from the fabric name alone.
Visit Monday to Friday, 09:00–17:00, or Saturday, 09:00–15:00. We are closed on Sundays. Contact us to check public-holiday hours.
Contact the boutique about the item and size before visiting. We can help you check arrangements and availability.
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