Last updated: 27 October 2026
This policy explains your rights to cancel, return, exchange and get a refund when you buy from Beryl Clothing (berylclothing.co.za). Nothing in this policy limits your rights under South African law, including the Electronic Communications and Transactions Act 25 of 2002 (ECTA) and the Consumer Protection Act 68 of 2008 (CPA).
You may cancel your order within 14 days from the date of delivery, which is the day you receive the goods, and then return the goods promptly. Tell us within the 14 days and send the goods back promptly after that. You do not need to give a reason, and there is no penalty.
This 14-day return period is a Beryl Clothing term. It covers, and goes beyond, your 7-day cooling-off right under section 44 of ECTA. Nothing in this policy reduces that statutory right.
Step 1: Contact us within 14 days - To start your return, contact us by email (hello@berylclothing.co.za), phone (081 790 8364) or WhatsApp (061 661 6282) with your order number. - You may cancel by email, phone or WhatsApp within 14 days from delivery. If you phone us, please also confirm in writing (email or WhatsApp) for our records. This is not a condition of cancelling. - Your cancellation takes effect when you first notify us. - We will give you a return reference number.
Step 2: Send the item back - You can bring the item to our shop at 30 Crompton Street, Pinetown 3610, during our hours (Monday to Friday 9:00-17:00, Saturday 9:00-15:00). - Or you can send it by any courier or postal service you choose, to: Beryl Clothing, 30 Crompton Street, Pinetown 3610. - Please send the item back promptly after you give notice. - We suggest you keep proof of sending, such as a tracking number or receipt.
Returning the item - You may inspect and try on the item, as you would in a shop. - To help us process your return, please: - return the item unworn, with the tags attached and in its original packaging where possible; - package the item securely; - include proof of purchase and your return reference number; and - take reasonable care of the item until it reaches us. - These are requests to help us. They are not conditions of your right to cancel.
Who pays - You pay only the direct cost of returning the goods. - We do not charge any other fee or penalty.
Your refund - We refund all payments you made for the order, including the original delivery fee. - We refund you within 7 to 10 business days after we receive and check the returned item, and in any event within 30 days of the date of your cancellation notice. - We refund to your original payment method.
Exclusions - Customised or personalised items, made to your own specifications, cannot be returned because you changed your mind. ECTA allows this exclusion. Your rights for faulty goods under section 2 below still apply to these items. - We do not exclude any other products. This includes sale and discounted items, intimate apparel and swimwear.
Exchanges - Within the same 14 days, you can ask to exchange an item for a different size or colour, subject to availability. - We do not charge a fee for an exchange. You pay the shipping costs of the exchange. We tell you the cost before we send the new item. - If the size or colour you want is not available, you can return the item for a refund as set out above. - An exchange is your choice. It does not affect your right to a refund, or your right to a replacement for faulty goods under section 2 below.
Under the Consumer Protection Act, you may return goods within 6 months of delivery if they are: - unsafe; - defective or of poor quality; or - not as described.
How to return a faulty item - Contact us by email, phone or WhatsApp with your order number, a description of the problem and photos if you can. - We will tell you how to return the item. We pay the cost of returning it. If you send it yourself, we refund your direct cost of sending it.
What happens next - You choose whether we repair the item, replace it, or refund you. - This is at no cost to you. - If you choose a replacement and none is available, we will tell you. You can then choose a repair or a refund instead. - If an item we repaired has the same problem, or a new one, within 3 months of the repair, we will replace it or refund you. - If you choose a refund, we will pay it within 30 days of the date we confirm the fault, to your original payment method.
What this warranty does not cover - Damage caused by misuse after delivery. - Ordinary wear and tear. - However, an item that wears out or falls apart sooner than it reasonably should under normal use is covered.
Our stock is limited and quantities are small.
Business days are Monday to Friday, excluding South African public holidays.
