Shipping policy

Last updated: 27 October 2026

This policy explains how we deliver orders from Beryl Clothing (berylclothing.co.za).

Where we deliver

Option	Cost	Delivery time after dispatch
Standard	R100	3-5 business days
Express	R180	2-3 business days
Free Standard shipping	R0 on orders of R750 or more	3-5 business days

Free shipping applies to Standard shipping only, on orders of R750 or more. The R750 is your order total before shipping. Express shipping is always R180.
You choose your shipping option at checkout. The checkout shows which options apply to your order.
Apart from the shipping fee shown at checkout, we do not charge any other shipping fees. There are only two exceptions:
a redelivery cost, which we charge only if you agree to it after we tell you the amount, as explained under "Delivery" below; and
the shipping cost of an exchange you ask for, as explained in our Refund & Returns Policy.

Free collection of online orders is available from our boutique at 30 Crompton Street, Pinetown 3610.
Collection times are Monday to Friday 9:00-17:00 and Saturday 9:00-15:00.
Select pickup at checkout when available for your order. Your collection order will be ready within 24 hours after payment is confirmed. Wait for your ready-for-collection notification before visiting, and bring your order confirmation.

We pack and dispatch orders within 3 business days after payment is confirmed.
Business days are Monday to Friday, excluding South African public holidays.
The delivery times in the table above start on the day we dispatch your order. They are in addition to the processing time.
This means the estimated total time from payment confirmation to delivery is:
Standard (including free Standard): up to 8 business days.
Express: up to 6 business days.
Delivery times are estimates and may vary because of courier schedules or other circumstances outside our control.

For an update on your order, contact us by email, phone or WhatsApp with your order number.

Please make sure your delivery address and phone number are correct. The courier may need to contact you.
We are responsible for your parcel until it is delivered to the address you gave us.
If the courier cannot deliver your parcel, or the parcel comes back to us, we will contact you to arrange redelivery.
If the courier charges an additional cost to deliver again, we will tell you the amount before we send the parcel again. You can then:
ask us to send it again and pay that cost; or
ask us to cancel the order and refund you. We refund you within 30 days, to your original payment method.

Our stock is limited and quantities are small. Sometimes an item sells before we can update the website.

If this happens, we will tell you as soon as possible.
We will give you a full refund for that item within 30 days of the date we tell you.
If none of the items in your order can be sent, we refund the full order, including the shipping fee, within 30 days of the date we tell you.

Please check your parcel when it arrives.
If the parcel is damaged, or you received the wrong item, please tell us within 7 days of receiving it. Email us at hello@berylclothing.co.za or send a WhatsApp message to 061 661 6282, with your order number and photos of the parcel and the item.
This is a request to help us sort things out quickly. It does not limit your rights under the Consumer Protection Act. See our Refund & Returns Policy.
You can also cancel and return eligible items for a refund within 14 days from delivery, as set out in our Refund & Returns Policy.

If your parcel has not arrived 5 business days after the end of the delivery time for your shipping option, please contact us by email, phone or WhatsApp with your order number. That is 10 business days after dispatch for Standard (including free Standard), or 8 business days after dispatch for Express. If you are not sure when your order was dispatched, contact us and we will check.
We will investigate with the courier.
If the parcel is confirmed lost, you choose whether we:
refund you in full, including the shipping fee; or
send you a replacement, if the item is still in stock.
We will do this within 30 days of confirming that the parcel is lost.