Terms of service

Last updated: 27 October 2026

By using or buying from berylclothing.co.za, you agree to these terms. Please read them before you order. Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Who we are (ECTA section 43)

Trading name: Beryl Clothing
Full legal name and legal status: Nandi Beryl Clothing Shop (Pty) Ltd, a private company
Registration number: 2025/822389/07
Director: Nandi Beryl Ndaba
Physical address: 30 Crompton Street, Pinetown 3610
Address for service of legal documents: 30 Crompton Street, Pinetown 3610
Website: berylclothing.co.za
Email: hello@berylclothing.co.za
Phone (calls): 081 790 8364
WhatsApp: 061 661 6282
Hours: Monday to Friday 9:00-17:00, Saturday 9:00-15:00
VAT status: We are not registered for VAT.

2. Our products

We mainly sell womenswear, shoes and accessories, such as dresses, blouses, cardigans, trousers, heels, hats and earrings.
Our stock is limited and quantities are small.
We aim to describe and show our products accurately. Colours may look slightly different because of screen settings and lighting.
Sizes follow standard SA sizing charts.

3. Prices

All prices are in South African Rand (ZAR).
Beryl Clothing is not registered for VAT, so we do not charge VAT and our prices do not include VAT.
We may change our prices from time to time. A price change does not affect an order you have already placed.
Promotional prices valid while stocks last.
Shipping costs are shown at checkout before you pay:
Standard: R100, 3-5 business days after dispatch.
Express: R180, 2-3 business days after dispatch.
Free Standard shipping (3-5 business days after dispatch) on orders of R750 or more, based on the order total before shipping. Express is not free.
The checkout shows which options apply to your order.
If an item shows a price that is clearly wrong, we will contact you before sending it. You can then:
confirm the order at the correct price; or
cancel the order for a full refund.

4. Availability and order acceptance

Placing an order is an offer to buy.
The order confirmation email we send after you order is an acknowledgement that we have received your order. It is not acceptance of your order.
We accept your order, and a contract is formed, when we dispatch it or tell you it is ready for collection.
Our stock is limited. If we cannot supply an item after you order:
we will tell you as soon as possible;
we will give you a full refund for that item within 30 days of the date we tell you;
if none of the items in your order can be sent, we refund the full order, including the shipping fee, within 30 days of the date we tell you.
We may refuse or cancel an order if payment is not received or if we suspect fraud. If we do, we refund any payment in full.

5. Payment

The payment methods available are those shown at checkout.
Payments are processed by secure payment providers. We do not see or store your full card details.
Payment must be received before we dispatch your order.

6. Delivery

We deliver to South African addresses only. Free collection from our boutique is also available; see our Shipping Policy.
Orders are dispatched within 3 business days after payment is confirmed.
Delivery times start at dispatch and are in addition to this processing time.
We are responsible for your order until it is delivered to the address you gave us.
Full details are in our Shipping Policy, which forms part of these terms.

7. Cancellations, returns and refunds

Our Refund & Returns Policy forms part of these terms. In summary:

Changed your mind (14-day returns) - You may cancel and return your order within 14 days from the date of delivery. No reason is needed and no penalty applies. - This 14-day period is a Beryl Clothing term. It covers, and goes beyond, your 7-day cooling-off right under ECTA section 44, which is never reduced. - You may cancel within 14 days from delivery by email, phone or WhatsApp. If you phone, please also confirm in writing for our records; this is not a condition of cancelling. Your cancellation takes effect when you first notify us. - You then bring the item to our shop or send it to 30 Crompton Street, Pinetown 3610, using a courier or postal service of your choice. Please send it back promptly after you give notice. - You pay only the direct cost of returning the goods. - We refund all payments you made, including the original delivery fee. - We refund you within 7 to 10 business days after we receive and check the returned item, and in any event within 30 days of the date of your cancellation notice, to your original payment method. - Customised or personalised items made to your specifications cannot be returned because you changed your mind. Sale items are not excluded. - Within the same 14 days from delivery, you can exchange an item for a different size or colour, subject to availability. You pay the shipping costs of the exchange.

Faulty, unsafe or not as described (CPA sections 55 and 56) - You may return goods within 6 months of delivery. - You choose a repair, a replacement or a refund, at no cost to you. We pay the cost of returning the item. - If you choose a refund, we pay it within 30 days of the date we confirm the fault. - If a repaired item has the same or a new problem within 3 months of the repair, we will replace it or refund you.

Damaged or wrong item - Please tell us within 7 days of receiving it, with photos. - We pay the cost of returning it. - This request does not limit your legal rights.

Item no longer available - Full refund for that item within 30 days of the date we tell you. - If none of the items in your order can be sent, we refund the full order, including the shipping fee.

8. Your record of the transaction

We email you an order confirmation with the details of your purchase.
If you have created an account, you can also view your orders there.
Please keep a copy for your records.

9. Privacy

Our Privacy Policy explains how we handle your personal information under POPIA.
Information Officer: Nandi Beryl Ndaba, hello@berylclothing.co.za.

10. Intellectual property

All content on this website, including images, text, logos and branding, is the property of Beryl Clothing (Nandi Beryl Clothing Shop (Pty) Ltd) or is used with permission.
Unauthorised use is prohibited. You may not copy it or use it for commercial purposes without our written permission.

11. Website use

You agree not to: - misuse the website; - interfere with its security; or - use it for anything unlawful.

12. Limitation of liability

We are responsible for the goods we sell, as required by the CPA and ECTA.
To the extent permitted by the CPA and ECTA, we are not liable for indirect or consequential loss arising from use of the website.
Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded. This includes liability for gross negligence and your rights under the CPA.

13. Governing law

These terms are governed by the laws of the Republic of South Africa.

14. Complaints and disputes

We encourage you to contact us first. We will try to resolve your complaint fairly and quickly.

If you are not satisfied, you may approach: - the National Consumer Commission (thencc.org.za); - the consumer protection office in your province; or - the ordinary courts of South Africa.